We aim to provide a smooth shopping experience to our customers. However, if you are not fully satisfied with your purchase, returns, refunds, and exchanges are subject to the following terms and conditions:

Eligibility for Return, Refund & Exchange

• Requests must be raised within 5 days from the date of delivery.

• The product must be unused, unworn, unwashed, and in original condition with all tags, labels, and packaging intact.

• A clear unpacking/opening video is mandatory showing the sealed package being opened from start to finish.

• No return, refund, or exchange request will be accepted without an unpacking video.

How to Raise a Request

• Email us at hellobutru@gmail.com  within 5 days of receiving the order.

• Mention your order number, reason for return/refund/exchange, and attach the unpacking video.

• Our support team will review your request and guide you through the next steps if approved.

Exchange Policy

• Exchanges are allowed only once per order.

• Exchange is applicable only for size or product defects, subject to stock availability.

• If the requested replacement item is unavailable, a refund will be processed as per our refund policy.

• Exchange requests without an unpacking video will not be accepted.

Refund Policy

• Refunds will be initiated only after the returned product is received and passes quality inspection.

• The refund will be credited to the original mode of payment.

• Refund processing may take 7–10 business days after inspection.

Shipping Charges

• Return and exchange shipping costs are borne by the customer, unless the product is damaged or defective.

• Original shipping charges are non-refundable.

Damaged or Defective Products

• In case of damaged, defective, or incorrect items, please inform us within 5 days of delivery with a valid unpacking video and images.

• After verification, we will arrange a replacement or full refund, as applicable.

For any assistance or questions, feel free to contact us at hellobutru@gmail.com We’re always here to help.